{"id":13800,"date":"2026-01-23T12:42:04","date_gmt":"2026-01-23T11:42:04","guid":{"rendered":"https:\/\/test-marcel.nl\/support\/"},"modified":"2026-01-23T12:42:05","modified_gmt":"2026-01-23T11:42:05","slug":"support","status":"publish","type":"page","link":"https:\/\/test-marcel.nl\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13800\" class=\"elementor elementor-13800 elementor-6752\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cd8c18d pad-l e-flex e-con-boxed e-con e-parent\" data-id=\"1cd8c18d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1de5514c elementor-widget elementor-widget-heading\" data-id=\"1de5514c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Luuks<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74ce92fe elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"74ce92fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f4f421b pad-s e-flex e-con-boxed e-con e-parent\" data-id=\"1f4f421b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1411c87b elementor-widget__width-initial elementor-widget elementor-widget-n-accordion\" data-id=\"1411c87b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:200,&quot;sizes&quot;:[]},&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3360\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3360\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> ORDERS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.778 9.19082L1.414 15.555L0 14.1402L6.364 7.777L0 1.41382L1.414 0L7.778 6.36318L14.142 0L15.557 1.41382L9.192 7.777L15.556 14.1402L14.141 15.555L7.778 9.19082Z\" fill=\"#1C1C1C\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7 15.9979V8.99885H0V6.9991H7V0H9V6.9991H16V8.99885H9V15.9979H7Z\" fill=\"#1C1C1C\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3360\" class=\"elementor-element elementor-element-13b77167 e-con-full e-flex e-con e-child\" data-id=\"13b77167\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d0eb054 elementor-widget elementor-widget-text-editor\" data-id=\"5d0eb054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can place an order with us by clicking on your chosen item, which will add it to your shopping cart. You can then check your shopping cart and make any changes. Once you have decided to purchase your chosen item and after filling in the order form, including payment information, click on Checkout, after which you will be redirected to Worldline, where you can make the payment. After this, your order is completed. Once the payment is completed, you will automatically receive an order confirmation of your order by e-mail.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3361\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3361\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> PAYMENT METHODS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.778 9.19082L1.414 15.555L0 14.1402L6.364 7.777L0 1.41382L1.414 0L7.778 6.36318L14.142 0L15.557 1.41382L9.192 7.777L15.556 14.1402L14.141 15.555L7.778 9.19082Z\" fill=\"#1C1C1C\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7 15.9979V8.99885H0V6.9991H7V0H9V6.9991H16V8.99885H9V15.9979H7Z\" fill=\"#1C1C1C\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3361\" class=\"elementor-element elementor-element-91157a4 e-con-full e-flex e-con e-child\" data-id=\"91157a4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f1ef33 elementor-widget elementor-widget-text-editor\" data-id=\"2f1ef33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>LUUKS accepts the following payment methods:<\/p><ul><li>American Express<\/li><li>Bank transfer (international with IBAN and SWIFT number)<\/li><li>IDEAL (within the Netherlands)<\/li><li>Mastercard<\/li><li>Maestro<\/li><li>Paypal<\/li><li>Visa<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3362\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3362\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> PRICES <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.778 9.19082L1.414 15.555L0 14.1402L6.364 7.777L0 1.41382L1.414 0L7.778 6.36318L14.142 0L15.557 1.41382L9.192 7.777L15.556 14.1402L14.141 15.555L7.778 9.19082Z\" fill=\"#1C1C1C\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7 15.9979V8.99885H0V6.9991H7V0H9V6.9991H16V8.99885H9V15.9979H7Z\" fill=\"#1C1C1C\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3362\" class=\"elementor-element elementor-element-87820b4 e-con-full e-flex e-con e-child\" data-id=\"87820b4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7eacea3 elementor-widget elementor-widget-text-editor\" data-id=\"7eacea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The prices listed on our Webshop include 21% VAT, but exclude shipping costs. For deliveries within the Benelux, no shipping costs are charged. For customers outside the E.U., the prices appear without 21% VAT as soon as your delivery address is located in a country outside the European Union. All import duties abroad are for the account of the customer.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3363\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3363\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> RETURN ADDRESS <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.778 9.19082L1.414 15.555L0 14.1402L6.364 7.777L0 1.41382L1.414 0L7.778 6.36318L14.142 0L15.557 1.41382L9.192 7.777L15.556 14.1402L14.141 15.555L7.778 9.19082Z\" fill=\"#1C1C1C\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7 15.9979V8.99885H0V6.9991H7V0H9V6.9991H16V8.99885H9V15.9979H7Z\" fill=\"#1C1C1C\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3363\" class=\"elementor-element elementor-element-b3a74f2 e-con-full e-flex e-con e-child\" data-id=\"b3a74f2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0fb4ad elementor-widget elementor-widget-text-editor\" data-id=\"b0fb4ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>LUUKS<\/strong><br>Jacob Obrechtstraat 12<br>1071 KL Amsterdam<br>The Netherlands<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-3364\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-3364\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> RESIDING OUTSIDE THE E.U. <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7.778 9.19082L1.414 15.555L0 14.1402L6.364 7.777L0 1.41382L1.414 0L7.778 6.36318L14.142 0L15.557 1.41382L9.192 7.777L15.556 14.1402L14.141 15.555L7.778 9.19082Z\" fill=\"#1C1C1C\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M7 15.9979V8.99885H0V6.9991H7V0H9V6.9991H16V8.99885H9V15.9979H7Z\" fill=\"#1C1C1C\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-3364\" class=\"elementor-element elementor-element-07190ca e-con-full e-flex e-con e-child\" data-id=\"07190ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2988428 elementor-widget elementor-widget-text-editor\" data-id=\"2988428\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Different rules apply to online orders and purchases in our store for customers outside the EU.<\/p>\n<p><b>ONLINE ORDERS (WEB SHOP)<\/b><\/p>\n<p>If your shipping address is outside the European Union, you do not have to pay VAT (21%). The VAT will automatically be deducted from the sales price as soon as you have entered your shipping address at the check-out. Please note that you are responsible for import tax or other local taxes in the country where you live. LUUKS is not responsible for this and will not reimburse these costs if you want to exchange the product. When returning, always clearly state on the package that it concerns a &#8220;return shipment&#8221;.    <\/p>\n<p><b>PURCHASES IN OUR STORE \u2013 TAX-FREE SHOPPING<\/b><\/p>\n<p>Do you live outside the European Union and are you visiting our store in Amsterdam? Then you can get 21% VAT back on purchases via tax-free shopping. <\/p>\n<p>This is how it works at LUUKS:<\/p>\n<p>&#8211; In the store you always pay the full amount <b>including 21% VAT<\/b><\/p>\n<p>&#8211; We register your purchase <b>digitally<\/b><\/p>\n<p>&#8211; You will receive a <b>digital voucher\/QR code<\/b><\/p>\n<p>&#8211; Have this scanned by customs <b>before checking in<\/b><\/p>\n<p>&#8211; After digital confirmation by customs, <b>we will automatically refund the 21% VAT<\/b> to your credit card<\/p>\n<p>More information about the official customs app:<\/p>\n<p><a href=\"https:\/\/www.belastingdienst.nl\/wps\/wcm\/connect\/bldcontentnl\/standaard_functies\/prive\/contact\/apps_voor_uw_mobiele_telefoon\/nl-customs-vat\" target=\"_blank\" rel=\"noopener\"><b>NL Customs VAT refund app<\/b><\/a><\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"ORDERS\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can place an order with us by clicking on your chosen item, which will add it to your shopping cart. 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Then you can get 21% VAT back on purchases via tax-free shopping. \\nThis is how it works at LUUKS:\\n&#8211; In the store you always pay the full amount including 21% VAT\\n&#8211; We register your purchase digitally\\n&#8211; You will receive a digital voucher\\\/QR code\\n&#8211; Have this scanned by customs before checking in\\n&#8211; After digital confirmation by customs, we will automatically refund the 21% VAT to your credit card\\nMore information about the official customs app:\\nNL Customs VAT refund app\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Luuks Support ORDERS You can place an order with us by clicking on your chosen item, which will add it to your shopping cart. 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